Returns and refunds policy
Return & Refund Policy
Returns:
We want you to love your purchase! If you’re not completely satisfied, you can return most items within 30 days of delivery for a full refund or exchange. Items must be unused, in original packaging, and in the same condition as when you received them.
Non-Returnable Items:
- Gift cards
- Downloadable products
- Personalized/custom items
How to Initiate a Return:
- Contact us at [your email/contact form link] with your order number and reason for the return.
- We’ll provide a return shipping label and instructions.
- Ship your item back to us within 7 days of receiving your return authorization.
Refunds:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.
Exchanges:
If you’d like to exchange an item for the same product in a different size or color, please follow the return process above and indicate that you’d like an exchange.
Shipping Costs:
Return shipping costs are [your policy, e.g., covered by us for defective items, customer pays otherwise].
Contact Us:
If you have any questions about returns or refunds, please reach out kindnesshampers@gmail.com